Rights and Responsibilities

The patient has the right to exercise his or her rights without being subjected to discrimination or reprisal.

If a patient is adjudged incompetent under applicable State health and safety laws by a court of proper jurisdiction, the rights of the patient are exercised by the person appointed under State law to act on the patient's behalf.

If a State court has not adjudged a patient incompetent, any legal representative designated by the patient in accordance with State law may exercise the patient's rights to the extent allowed by State law.

Respect/Dignity/Privacy

  • Patients are treated with consideration, respect, and full recognition of dignity and individuality, including privacy in treatment and personal care needs.

Consideration and Safety

  • Receive care in a safe setting.
  • Be free from all forms of abuse and harassment.

Confidentiality

  • Patient disclosures and records are treated confidentially, and patients are given the opportunity to approve or refuse their release, except when release is required by law.

Information

  • Patients have access to his or her medical record, unless access is specifically restricted by the attending physician for medical reasons.
  • Patients' medical and financial records are kept in confidence.
  • Patients receive, if requested, a detailed explanation of facility charges including an itemized bill for services received.
  • Patients are provided, to the degree known, complete information concerning their diagnosis, evaluation, treatment and prognosis before the treatment or procedure is performed. When it is medically inadvisable to give such information to a patient, the information is provided to a person designated by the patient or to a legally authorized person.
  • Patient conduct, responsibilities and participation.
  • Disclose physician financial interests or ownership in the Center.
  • Services available at the organization.
  • Provisions for after-hours and emergency care.
  • Fees for services.

Payment policies

  • The policy on advanced directives.
  • The name of the attending physician or individual supervising the patient's care and the manner in which that individual may be contacted.
  • The credentials of health care professionals.
  • The patient will be informed of his/her rights prior to the date of the procedure.
  • Representation of accreditation to the public must accurately reflect the accredited entity.
  • Marketing or advertising regarding the competence and capabilities of the organization is not misleading to patients.
  • Patients are provided with appropriate information regarding the absence of malpractice insurance coverage.
  • These rights must be provided to the patient or the patient's representative both verbally and in a manner in which the patient or the patient's representative understands prior to the date of the procedure.
  • Patients are informed about procedures for expressing suggestions, complaints and grievances regarding treatment or care that is (or fails to be) furnished, including those required by state and federal regulations.

Complaints should be registered by contacting the center and/or patient advocate through the State Department of Health or Medicare. The center will respond in writing or by phone with notice of how the grievance has been addressed.

Contacts:
The Endoscopy Center at Bainbridge, LLC
Jean A Neading, Administrator
8185 East Washington Street, Suite 6
Chagrin Falls, Ohio 44023
440.708.1555

Ohio Department of Health
246 North High Street
Columbus, OH 43215
1-800-669-3534

Medicare Beneficiary Ombudsman
1-800-MEDICARE (1-800-633-4227)
vvww.rnedicare.qov/Ombudsman/resourse.asp